Frequently Asked Questions

Skip to questions about: Homeopathy | Vitàl HGH and Vitàl Age Defiance | Our Products | Our Website | Shipping | Wellness Points

Questions About Homeopathy

  • What is Homeopathy?
    Dr. Hahnemann, a German physician, made the first discovery of the scientific principles known as homeopathy over 200 years ago.  It is based on the premise that certain natural substances are able to stimulate the body’s own healing mechanisms, allowing the body to heal itself.  After symptoms of a condition have been alleviated, homeopathic remedies can work to reestablish internal order at the deepest levels.  Because very small doses are used, healing is accomplished without negative side effects. Homeopathy follows the principle of “Like Cures Like” which means that a substance which can cause certain symptoms in a healthy individual when taken in large doses can cure those same symptoms when taken in small doses.  As an illustration, a dilute yet medically active homeopathic medicine from onions can relieve the symptoms of teary eyes and a runny nose.  Western medicine uses this principle in vaccination therapy where small amounts of a toxin are used to stimulate the body’s reaction against that toxin.
  • Are Homeopathic remedies safe for children?
    Yes, homeopathic remedies are almost invariably safer than their allopathic counterparts. However, some Liddell products are intended for adults only. Please be sure to read product “Directions” and “Warnings” for specific information.

Questions About Vitàl HGH and Vitàl Age Defiance

  • What happened to Vitàl HGH? Is it discontinued?
    We have renamed Vitàl HGH to Vitàl Age Defiance. The formula remains the same.
  • Where is the HGH in your Vitàl Age Defiance® sourced from?
    The ingredient HGH is a homeopathic form of the growth hormone, which is synthesized and grown in a FDA approved lab, sourced from a live human.
  • How long until users will feel a difference when using Vitàl Age Defiance® or Vitàl II™?
    These products start to work right away, though the changes may be subtle at first. On the average, people notice marked improvement within 2 to 3 weeks, while others may take a week or two longer. Still others feel results in a matter of day.

General Questions About Our Products

  • Where can I buy your product locally?
    Liddell products can be purchased at many Vitamin Shoppes, Natural Grocers (Vitamin Cottages), Clark’s Nutrition, City Markets, Sprout’s, HEBs, Central Market, and your local health food stores.
  • Do you test your products on animals?
    No, we never test any of our products on animals.
  • What is the shelf life of Liddell sprays?
    The expiration date for Liddell products is five years from the date of manufacturing. The date is printed on each product.
  • Is it safe to combine several Liddell remedies together?
    Yes, it is safe and effective to combine two or more remedies either by spraying them under the tongue, one after the other, or by spraying them all in a glass containing an ounce or two of water or juice, then swallowing.
  • Is it safe to mix Liddell remedies with other natural medicines or allopathic drugs?
    Yes, it is safe. In most cases, neither the effectiveness of the Liddell remedy or other medicines or natural products will be adversely affected.
  • Should I expect any negative side effects when taking Liddell remedies?
    No, you should experience no negative side effects. However, if your body reacts very quickly to a particular remedy, it is possible to feel some signs of slight discomfort. This is a positive indication that the remedy is working. Should this occur, simply reduce the number of sprays in half. The dosage can then be increased to normal after 3 to 4 days.
  • How soon do the products start taking effect?
    All products begin working immediately, though the body may not feel the effects right away. Please be guided by the information listed on the product packaging.
  • Can an overdose occur with Liddell products?
    No, if symptoms are severe, you can take a full dose of your remedy as often as every 15 minutes until the severe symptoms subside.
  • Is it OK for pregnant or breast-feeding mothers to use Liddell products?
    Even though our products have no known side effects or contraindications, a pregnant or breast-feeding mother should always confer with her physician prior to taking ANY medicine, including medicines by Liddell. After conferring with their doctor, many pregnant or breast-feeding mothers choose to take our products because of their efficacy and gentle safety. For these mothers, we have one additional caveat: Our doctor does not recommend that a pregnant or breast-feeding mother take our Vitàl Age Defiance, Vitàl II, Female Sexual Energy, or PMS products. During pregnancy and breast-feeding, a mother’s hormones will fluctuate as a natural part of the process. Our doctor does not feel that the hormone output of the mother should be modulated during this important time.

Help With the Website

  • I can’t add my coupon.
    Your problem may be due to one of the following issues:

    • Only one coupon code is allowed to be redeemed per order.
    • Some coupons may only be claimed one time. They cannot be used twice.
    • Some coupons have an expiration date, and cannot be used after that time.
    • If all else fails, you can always call our friendly CSR’s who can manually apply the coupon for you. Please call 800.460.7733 Monday through Friday 8 to 5pm CST or you can email an inquiry to webinfo@liddell.net
  • My order will not go through.
    Sometimes it happens that orders do not correctly process, either because there is an issue with the credit card you are using or internet/network connection errors. If this is the case, Please call 800.460.7733 Monday through Friday 8 to 5pm CST or you can email an inquiry to webinfo@liddell.net.
  • How can I change my account information (address, email etc.)?
    Log in to “My Account”, select “Account details” if you want to change your email address or passwords. Select “addresses” to change your billing or shipping addresses.
  • How to I change my password?
    Log in to “My Account”, select “Account details” then follow the prompts to change your password.
  • I forgot my password.
    Go to “My Account” at the top right of the page. Click the “Lost my password” link and type in the email or username associated with your account, then click “Reset password” and then check your email and follow the prompts.

Shipping Questions

  • How long does shipping take?
    Typically 2 to 3 days in the continental U.S. depending on location.
  • What are your shipping costs?
    Our shipping is free with all orders over $40, no coupon necessary.  For further questions, please call 877.511.2181 Monday through Friday 8 to 5pm CST to obtain the latest shipping costs.
  • How do I return an item?
    Please call 800.460.7733 Monday through Friday 8 to 5pm CST or you can email an inquiry to webinfo@liddell.net.
  • How do I order products to be shipped somewhere other than my home?
    When you place an item in your cart and checkout you can specify a different address to ship to than is listed on your profile.
  • How do I cancel an order?
    Please call 877.511.2181 Monday through Friday 8 to 5pm CST or you can email an inquiry to webinfo@liddell.net.
  • Can you ship to locations outside the U.S.?
    Yes, we can. Though we are unable to process international orders through our website at this time, but we can process them over the phone.  Please contact a knowledgeable customer service representative M-F 8-5 Central time at 800.460.7733 to place your order.
  • Can I get faster shipping?
    If you need expedited shipping please call us for rates: 800.460.7733 Monday through Friday 8 to 5pm CST

Wellness Points

  • How do I enroll?
    Create an account on our website, either register here or sign up when you order. Once you have an account, you are automatically enrolled in our rewards program.
  • What are wellness points?
    Wellness Points are automatically added to your account once it is set up. You earn 1 point per Dollar spent on products on our website.
  • How do I redeem wellness points?
    Points can be chosen to be redeemed at checkout. You will earn $1 off your order for every 13 points you have. The maximum redemption is $320 on one order. Certain coupons and offers cannot be used in conjunction with wellness points.

Grato Holdings™ is a family of companies that manufacture and market over-the-counter remedies to customers and professional healthcare providers. Proudly employee-owned, we offer homeopathic remedies, dietary supplements, and herbal tinctures.

  • Peaceful Mountain®
  • Liddell Laboratories®
  • Energique®
  • Apotheca®
  • We strive to make a difference in people's health and well-being every day.

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    © Copyright 2017 Liddell Laboratories Inc., Liddell, the Stylized L, Spray Your Way to Health, Letting Go, Neohomeopathy, and Vitàl Age Defiance are Federally Registered Trademarks. All Rights Reserved.
    201 Apple Blvd Woodbine, IA 51579 | 800.460.7733